As the Customer Service and Product Knowledge Specialist – PHG Upholds Every Guarantee
With over fifteen-million orders and 30-years focused on product innovation and customer care, we are proud to say that our overall full-satisfaction rate is just above 99%. That means less than 1% of our customers have had to call post-purchase in order to give any feedback or report a concern with our products. This is because PHG invests significant time and focused training for everyone of our employees. From the customer service desk to the warehouse, each specialist is an expert in their portion of the fulfillment process and has a passion for the nuts-and-bolts of every product in our inventory. So, even if it’s never been done before, we are there to find you that unique solution.
PHG is proud to say that our thorough infrastructure and passion for customer service means we stand behind our 100% satisfaction guarantee, 100% of the time.